Monday, June 17, 2024
HomeSpeakers at IKC 2023Dr Mahesh M, Creaticity: Going Omni-channel in Kitchen Business – key tenets...

Dr Mahesh M, Creaticity: Going Omni-channel in Kitchen Business – key tenets of customer experience

Dr Mahesh M is an omni-channel specialist and retail destination creator.

With over 30 years of experience in the retail sector, most of it in furniture, home and décor category, Mahesh has worked extensively on establishing concepts that provide holistic experiences in large retail, dealer channel, franchise, direct, project and turnkey operations.

His doctoral thesis centers around omni-channel retailing, with specific focus on channel integration and customer partronage intentions. He is an ardent research enthusiast with a focus on consumer behaviour.

Currently Dr Mahesh is CEO at Creaticity, part of Deepak Fertilisers & Petrochemicals Corp Ltd.

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